Buyer Protection
Shop with confidence
MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes and the seller agreed for the refund. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
1. Contact Seller
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
2. Apply for Refund
If you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a refund within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 15 Days
Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact Globronic from the contact page.
Free Return
For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged and that if acceptable by the seller as well so we highly recommend you to talk to the seller first.
Easy
- Open a refund, select Return Goods and contact the seller, pack the items and ask the seller about the address.
- Please return the items in accordance with the instructions on the return form that you receive.
Fast
- You will be fully refunded as soon as the quality control has been completed by the seller and the returned items meet the conditions of refund.
- You can always go to your refund detail page to keep updated about return progress to check.
Statutory rights
- The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.
- For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (Please note that in case of return, the buyer must bear the cost of returning the products to the seller).
- In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.
Easy
- Open a refund, select Return Goods and contact the seller, pack the items and ask the seller about the address.
- Please return the items in accordance with the instructions on the return form that you receive.
Fast
- You will be fully refunded as soon as the quality control has been completed by the seller and the returned items meet the conditions of refund.
- You can always go to your refund detail page to keep updated about return progress to check.
