Customer Care
How to Register
1 Click on Login/Register
2 Fill the information and signup
3 Once you login to a normal customer account click on become a vendor
4 Fill the information and choose your store name/Brand
5 Choose you subscription plan
6 Fill the belling info
7 Place the Order
Once you done from this step there will be a wizard steps about your store and connecting your stripe account you will have to finish it which is easy steps.
Next step is verification
1 Upload your ID or Passport or Driving license
2 Upload your proof address and fill the information
3 Submit
Then give it 1 day a max period for verification then you will be able to sell
Why do I need to create a Stripe Account
All Sellers will be required to set up a Stripe Account when setting up their Seller account on www.globronic.com. Stripe is the worlds largest digital payments platform and charges less transaction fees than other payment platform companies.
This payment provider will fully facilitate and automate the purchase transaction from beginning to end. This will ensure that Sellers receive the money for their products at the time the transaction takes place.
Stripe is not owned or operated by Globronic.com.
Connecting to Stripe Payment Platform
Go to www.stripe.com Create your account and link your bank account to stripe if you do not know how to do so you can contact us and we will guide you
1 Go to your dashboard
2 Settings > Payment and select stripe
3 Connect your stripe
Stripe Transaction Fees
Stripe will charge a fee per transaction through our site as follows:
For more information with regard to Stripe transaction fees
Stripe Payouts
As all refunds to customers will be processed through Stripe, it is good to keep money in your stripe account for at least 7 days to ensure you have money available to process refunds if necessary. Where possible we would ask Sellers to change to manual payouts and this way, you control when the money is transferred from Stripe to your bank account.
In order for you to receive funds, Stripe (or your platform) makes payouts to your bank account.
Payout availability depends on a number of factors such as the industry and country you’re operating in, and the risks involved. When you start processing live payments from your customers with Stripe, you won’t receive your first payout until 7–14 days after receiving your first successful payment. The first payout usually takes a little longer in order to establish the Stripe account. Processing subsequent payouts then happens according to your account’s payout schedule.
For more information on Stripe Payouts please go to Receiving payouts (stripe.com)
Refund Procedure
Refunds
Refunds must be processed directly from your vendor dashboard using the procedure in the following video or the image below. **Do not change the status of the order to Refund. The following procedure must be followed to ensure the customer receives the refund. If in doubt, please contact us before proceeding.
1 Click on Balance
2 Click on the arrow to refund as is shown on the image below
then give a reason of the refund and click on refund button
